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client and consumer information

Telephone:

0800-721-0123

Have the following items handy

Have your electric bill handy and, if requesting service, a point of reference for the customer service representative.

Types of services

Customers may request the following services by calling 800-721-0123:

  • o new connection
  • o reconnection
  • o terminate service
  • o changes
  • o transfer of customer name
  • o correction of registration information
  • o request a copy of bill
  • o meter checking
  • o bill address change


EDP Bandeirante also has Customer Service Stores located throughout its concession area ready to serve you.

Ombudsman

You can rely on EDP Bandeirante's Ombudsman Service to make suggestions or complaints regarding the company and its employees.

If you prefer, you can use our online service for quick and practical related services. (Click on the link on the left to see a list of available services).
You can talk to the Ombudsman Department free of charge by calling 0800 721 0201, Monday through Friday from 8 a.m. to 4:30 p.m. In addition, you can send a fax to 0800 727 2263 at any time of the day.

Or write to: Rua Bandeira Paulista, 530 - Chácara Itaim, CEP 04532-001, São Paulo - SP - c/o the Ombudsman Service or send an email to ouvidoria.bandeirante@enbr.com.br, or fill out an electronic form.

All reports will be analyzed and quickly answered.

In the case of vendors or market companies click here, high tension customers click here.

We thank you for your input. It is very important for us as we strive to improve our services!